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  • Hollowell Heating Proudly Serves Bolton and Greater Manchester

Hollowell Heating Ltd – Privacy Policy
Last updated: October 2025

1. Introduction

Hollowell Heating Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect information about you when you visit our website https://hollowell-heating.co.uk, make an enquiry, or use our services.

2. Information We Collect

We may collect the following types of information:

  • Your name, address, email address, and telephone number.

  • Information about the services we provide to you, including heating installations, repairs, and maintenance.

  • Information related to finance applications (where applicable).
    We collect this information when you:

  • Complete our contact or quotation forms.

  • Request a service or make an enquiry.

  • Apply for finance.

  • Communicate with us via telephone, email, or post.

3. How We Use Your Information

Your personal data may be used to:

  • Respond to enquiries and provide our services.

  • Process quotations, service bookings, and finance applications.

  • Manage our customer relationships.

  • Comply with legal and regulatory requirements.

4. Sharing Your Information

We will never sell your data.
We may share your data with:

  • Finance partners such as TradeHelp Ltd and Novuna Personal Finance (a trading style of Mitsubishi HC Capital UK PLC), when you apply for finance.

  • Our trusted suppliers or subcontractors, only when necessary to deliver our services.

  • Regulators or authorities, where legally required.

5. Marketing

We may contact you about our products and services if you have provided consent. You can withdraw consent at any time by contacting us using the details below.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Your Rights

You have the right to:

  • Access your personal data.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing communications.

  • Lodge a complaint with the Information Commissioner’s Office (ICO).
    More information about your rights can be found at www.ico.org.uk.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:
Email: info@hollowell-heating.co.uk
Telephone: 01204 275597
If your enquiry relates to a finance application, your information may also be processed by TradeHelp Ltd and your credit provider. Their privacy policies can be found at www.tradehelp.co.uk.